Privacy Policy

  

PRIVACY AND SECURITY POLICY
 

Elecsup.com, (“we” or “us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.
 

This Privacy Policy applies to the following site: https://Elecsup.com is the controller of your personal data provided to, collected by or for, or processed in connection with your use of the Site. Entering the Site constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Sites.

WHAT INFORMATION WE COLLECT

  • Types of Information We Collect   
    • Your name
    • Your billing and delivery address
    • Your e-mail address
    • Your phone (or mobile) number
    • Information on how you are using the Sites
    • Your purchase/return/exchange information
  • We Collect Information When   
    • You purchase, order, return, exchange or request       information       about our products and       services from the Sites or mobile applications.
    • You create a Elecsup.com account.
    • You connect with us regarding customer service via our       customer       service center, or on social       media platforms.
    • You visit the Sites or participate in interactive       features       of the Sites or mobile       applications.
    • You use a social media service, for example, our       Facebook       page or YouTube channel.
    • You sign up for e-mails, mobile messages, or social       media       notifications from us.
    • You enter a contest or sweepstakes, respond to one of       our       surveys, or participate in a       focus group.
    • You provide us with comments, suggestions, or other       input.
    • You interact with any of the Sites through your       computer,       tablet or mobile device.

HOW AND WHY WE COLLECT INFORMATION

  • Technologies Used

We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

  • Third Party Cookies

We allow third-party companies to collect non-personally identifiable information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use non-personally identifiable information (e.g., navigational, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information. To opt out of third-party vendors' cookies, see the "What Choices Do You Have?" section of this Privacy Policy for instruction how to do so.

  • User Experience Information
                In order to improve      customer online shopping      experience, help      with fraud identification, and to assist our           customer care representatives in resolving      issues customers may      experience in      completing online purchases, we use tools to monitor           certain user experience information,      including, but not limited to, login           information, IP address, data regarding      pages visited, specific      actions taken on      pages visited (e.g., information entered during           checkout process), and browser information.
  • Information from Other Sources
                We may also obtain      information from companies that      can enhance      our existing customer information to improve the accuracy           and add to the information we have about our      customers (e.g., adding      address      information). This may improve our ability to contact you and           improve the relevancy of our marketing by      providing better product      recommendations or           special offers that we           think will interest you.
  • Public Forums
                Any information you submit      in a public forum      (e.g., a blog, chat room,      or  social network) can be read,           collected, or used by us and other                participants,      and could be used to      personalize your      experience. You are responsible for the information           you choose to submit in these instances.
  • Mobile Privacy

We offer mobile applications (commonly known as “apps”) that allow you to shop online, check product availability, learn about sales events, or receive other information from us. All information collected by us via our mobile application is protected by this Privacy Policy. Although you do not have to provide your location information to us to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

HOW WE USE THE INFORMATION WE COLLECT

  • Product and Service Fulfillment   
    • Fulfill and manage purchases, orders, payments,       returns/exchanges,       or requests for       information, or to otherwise serve you.
    • Provide any requested services.
    • Administer sweepstakes and contests.
  • Marketing Purposes   
    • Deliver coupons, mobile coupons, newsletters, receipt       messages,       e-mails, and mobile       messages.
    • Send marketing communications and other information       regarding       products, services and       promotions.
    • Administer promotions.
  • Internal Operations   
    • Improve the effectiveness of the Sites, mobile       experience,       and marketing efforts.
    • Conduct research and analysis, including focus groups       and       surveys.
    • Perform other business activities as needed, or as       described       elsewhere in this policy.
  • Fraud Prevention   
    • To prevent fraudulent transactions, monitor against       theft       and otherwise protect our       customers and our business.
  • Legal Compliance   
    • To assist law enforcement and respond to subpoenas.

HOW WE PROTECT THE INFORMATION WE COLLECT

  • Security Methods   
    • We maintain technical, administrative, physical,       electronic       and procedural safeguards       to protect the confidentiality and security             of information transmitted to us. To       guard this information, the Sites       use       Transport Layer Security (TLS) where we collect personal and sensitive             information. SSL encrypts your credit       card number, name and address       so only       we are able to decode the information.
  • E-mail Security   
    • Please note that e-mail may not be encrypted and is       not       considered to be a secure means       of transmitting credit card information.             “Phishing” is a scam designed to       steal your information. If you             receive an e-mail that looks like it       is from us asking you for certain             information, do not respond. Though       we might ask you your name, we       will       never request your password, credit card information or other information             through e-mail.
  • Information About Children   
    • We recognize the particular importance of protecting       privacy       where children are involved.       We are committed to protecting children's             privacy and we comply fully with the       Children's Online Privacy Protection             Act (COPPA). We will never knowingly       request or collect personal       information       from any person under 13 years of age without prior verifiable             parental consent. If we become aware       that an individual is under the       age       of 13 and has submitted any information to us, for any purpose             without prior verifiable parental       consent, we will delete his or her             information from our files.
  • Additional Security   
    • We also ask customers to carefully review their       accounts       and immediately report any       unexpected activity to us and their issuing             bank or credit card company. We ask       all our customers to take measures       to       help protect information in their online accounts, including the             following:   
      • Install the latest security updates and anti-virus        software        on your computer to        help prevent malware and viruses.
      • Reset your e-mail account passwords frequently.
      • Use complex passwords or passphrases
      • Do not use the same password on more than one        website.
      • Do not share your password with others.
    • Sign out/log off website sessions so that your session       is       closed and cannot be accessed by       another user on the same computer, especially             when using a public computer or       terminal.

HOW WE SHARE THE INFORMATION WE COLLECT

  • General Policy   
    • We do not sell or rent personally identifiable       customer       information to third       parties; except, under limited circumstances             outlined below, we may share       information with third parties.
    • The Elecsup Family   
      • We share information we collect with the Elecsup        family,        which includes all of        our subsidiaries and affiliates. The Elecsup family        may        use this information to offer you products and services that may               be of interest to you.
    • Service Providers   
      • We may share information with companies that provide        support        services to us (such        as a printer, e-mail, mobile marketing, logistics,               or data enhancement providers)        or that help us market our products               and services. These companies        may need information about you in order        to        perform their functions. These companies are not authorized to use               the information we share with        them for any other purpose.
    • Legal Requirements   
      • We may disclose information you provide to us when we        believe        disclosure is        appropriate to comply with the law, including to meet               national security or law        enforcement requirements; to enforce or apply               applicable terms and        conditions and other agreements; or to protect               the rights, property or safety        of our company, our customers or others.
    • When You Direct Us   
      • At your direction or request, we may share your information.
    • Business Transfers   
      • If some or all of our business assets are sold or        transferred,        we generally        would transfer the corresponding information regarding               our customers. We also may        retain a copy of that customer information.
    • International Data Transfers   
      • To the extent that we are deemed to transfer personal        information        cross-border, we        rely on the following legal bases to transfer your               information in accordance with        legally-provided mechanisms to               lawfully transfer data across        borders:   
        • Consent (where you have given consent)
        • Contract (where processing is necessary for the         performance         of a         contract with you; for example, to process an online payment                 or deliver a purchased         product)
        • Legitimate interests (as outlined in this Privacy         Policy)

WHAT CHOICES DO YOU HAVE?

  • E-mail   
    • Promotional E-mail
                     You have the       ability to unsubscribe to       promotional       e-mails via the opt-out link included in each e-mail. It             may take up to 10 business days       before you stop receiving       promotional       e-mails.
    • Important Notices and Transactional E-mail   
      • From time to time, we may send non-commercial        electronic        email messages with        important information about us or the Sites to               your email address.
      • We regularly send email order confirmations, email        order        updates and “leave a        review” emails to you after you have submitted an               order.
  • Mobile   
    • We may distribute mobile coupons and text messages to       mobile       devices of customers who have       requested this information via an opt-in             request. Customers will be able to       opt out of a specific mobile messaging             campaign.
  • Elecsup.com Cookies   
    • The help function of your browser should contain       instructions       to set your computer to       accept all cookies, to notify you when a             cookie is issued, or to not receive       cookies at any time. If you set       your       computer to not receive cookies at any time, certain personalized       services       cannot be provided to you, and       accordingly, you may not be able to take             full advantage of all of the Site       features.
  • Third Party Cookies   
    • To opt-out of third-party vendor's cookies on other       websites,       visit the Network       Advertising Initiative website.
  • Online Advertising   
    • We participate in the Adobe Marketing Cloud Device       Cooperative       to better understand how       you use certain websites and apps of ours             across the various devices you use,       and to deliver tailored promotions. 
  • Telephone   
    • If you do not wish to receive promotional       communication       from us, call us at       (805) 843-1316 to opt out. This opt out does not             apply to operational communication,       for example, confirmation of delivery       address.

HOW DO YOU ACCESS AND UPDATE THE INFORMATION

  • In order to keep your information accurate and      complete,      you can access or update some of      your information in the following      ways:        
    • If you have created an account, you can log in and       update       your account information,       including contact, billing, and shipping information.
    • Contact us with your current contact information and       the       information you would like to       access. We will provide you the information             requested if reasonably available, or       will describe more fully the       types of       information we typically collect.
    • Depending on your location, you may also have certain       additional       rights with respect to       your personal information such as (i) the             right to obtain a copy of your       personal data you provided to us; (ii) the             ability to change or correct your       personal data through your account settings;             (iii) the right to have us delete or       limit our use of your personal             information, except information we       are required to retain, by contacting             us.

PRIVACY POLICY SCOPE

  • This Privacy Policy applies to all current or former      customer      information collected by or      provided to us.
  • The Sites may offer links to other sites. If you visit      one      of these sites, you may want to review      the privacy policy on that site.      In addition,      you may have visited our website through a link or a banner           advertisement on another site. In such      cases, the site you linked from      may collect      information from people who click on the banner or link. You           may want to refer to the privacy policies on      those sites to see how they      collect and use      this information.

PRIVACY POLICY REVISIONS
By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically.
 

This Privacy Policy was last updated on March 1, 2019